Cookies Policy

1. Introduction

This Cookies Policy explains how the TSA Learning Hub ("we", "our", or "us") uses cookies and similar technologies when you visit and interact with our Learning Management System (LMS), hosted on the Coursebeam platform.

By using the TSA Learning Hub, you consent to the use of cookies as described in this policy. You can manage or withdraw your consent at any time via your browser settings.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help the website remember your actions and preferences over time so you don’t have to re-enter them each time you visit.

3. How We Use Cookies

We use cookies to:

Ensure essential platform functionality (e.g., keeping you logged in, remembering your course progress)
Improve your learning experience (e.g., remembering your preferences, enabling video playback)
Measure platform performance (e.g., analysing how users navigate through the LMS to improve usability)

We do not use cookies for advertising purposes, and we do not share cookie data with third-party advertisers.

4. Types of Cookies We Use

Type of Cookie	Purpose
Strictly Necessary	Required for the LMS to function properly (e.g., login, session handling).
Performance & Analytics	Help us understand how users interact with the platform (e.g., via Google Analytics).
Functionality	Remember user preferences and settings (e.g., language selection).

5. Managing Cookies

You can control and/or delete cookies through your browser settings. You can:

Delete all cookies already stored on your device
Block cookies from being set (note: this may affect functionality)

To manage cookies, visit:

6. Updates to This Policy

We may update this policy from time to time to reflect changes in technology or legislation. Please check this page periodically for any updates.

7. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact:

TSA – Technology Enabled Care Services Association

Email: workforce@tsa-voice.org.uk